“Having worked at Malta Airport for almost three decades, seeing our bustling airport fall quiet in a matter of days was very discouraging. Despite the challenges and many changes, all airport stakeholders stepped up their efforts to provide an excellent service, going the extra mile to re-shape the airport journey, learn new skills, and implement measures aimed at putting guests at ease. Receiving an award based on guest feedback, at a time when consumer confidence in the travel industry is very low, is the ultimate reward for our hard work, throughout 2020. On behalf of the entire airport team, I would like to take this opportunity to thank our guests for their vote of confidence and our stakeholders for their unwavering support,” said senior customer services officer, Marcon Hili.